Tidal Rave Privacy Policy

Last updated: 6 November 2026.

Tidal Rave is operated by ECHOHOUSE GHANA LIMITED, a company registered in Ghana (registration number CS195052016), with its registered office at Hno. 2A6 SSNIT Flats Court, Adenta, Accra, Greater Accra, Ghana. Written notices may be sent to P.O. Box AF 851, Accra, Ghana. We are the data controller for the information described below.

This policy explains what the game collects, why, who else sees it, how long we keep it, and what you can ask us to do about it. It is written in plain language on purpose. If anything here is unclear, write to info@theechohouse.com and we will explain it.

1. What Tidal Rave is

Tidal Rave is a social beach-festival game. You create a character, walk around a festival with other players, chat, play games, watch artists perform, meet new people and, if you choose, use its optional dating features, and can buy an in-game currency called Tides.

2. Who can play

Tidal Rave is for people aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe someone under 18 has given us their data, write to info@theechohouse.com and we will delete the account and its data.

3. What we collect

Account. When you first play you get a guest account: a random player id and a sign-in token stored on your device. If you sign in with Apple or Google, we receive the identifier and, if you allow it, the name and email those services share. We do not receive your Apple or Google password.

Who you are. The first time you play, the game asks for your gender, your full name and your full date of birth, once. We use your date of birth to make sure you are 18 or over: if you are under 18 you cannot play and nothing you typed is kept. Your gender decides which characters and clothes the game offers you, and blind dates and speed dating pair a man with a woman by it. Your first name becomes your festival name (the name other players see above your character) until you change it in your Passport, which you can do at any time. Everything else - your surname, your date of birth and the gender you declared - is private: kept in your own account, never shown to other players, never put on your profile and never written into our logs. You cannot change them yourself; if they are wrong, write to us and our team will correct them, and we keep a note of each correction (what changed, who changed it, when and why).

Verification (optional). You do not have to be verified to play. Verified players get a "verified" badge next to their name, so other players know they are who they say they are. To get verified you can send us a photo of your passport or Ghana Card from the game (camera or photo library), or enter a valid festival ticket code. The photo goes to a private store that only our team can open, is checked by a person on our team against the name, date of birth and gender you gave us, and is deleted as soon as it has been checked, whether it is approved or not. A photo nobody has checked is deleted after 30 days. After the photo is deleted we keep only the result: whether you are verified, when, and which team member decided (and, if it was refused, the reason we gave you). Other players can see whether you are verified, but never your photo, your real name or your date of birth.

Your profile. Your festival name (your first name to start with, or the name you choose), your city, your vibe and interests, and the look of your character. Other players in the festival can see these.

Where you are in the game. Your character's position and movements are sent to our server while you play so other players can see you. This is the position of your character in the game, not your real location. We do not collect GPS or device location.

Chat. Waves, quick-chat lines, stickers and reactions are pre-written and are not stored. Typed chat ("chat for real") is only possible between two players who both agreed to it, after a wave you both said yes to; those messages are stored on our server for 7 days so that reports can be reviewed, then deleted.

Dating (optional). Dating is off unless you turn on a dating card, and only accounts that told us they are 18 or over can. Your card shows your profile name, city, vibe, interests, the look of your character, whether you are here for friends or a date, and one short line you write. We store your card, the players you like and who liked you, your matches, and the messages between you and each match (the last 100 per match). If you join speed dating we store who you were paired with that night, your yes or no (never shown to the other person), and the messages of each date. If you ask a cabana host to let you in, we store the request and your note.

Reports and blocks. If you report a player, we store the report, the reason and the recent conversation so our team can act on it. Blocks are stored so the blocked player stays blocked.

Purchases and Tides. Your Tides balance and a record of every top-up, purchase, gift and reward (what, when, how much). In the iPhone and Android apps, payments are processed by Apple or Google; we receive a receipt and verify it with them. We never see your card number.

Artist accounts. If you apply to perform as an artist we store the name, genre, links and contact details you give us, the music files you upload, the gifts you receive and your payout requests. To pay you we collect your legal name, country, mobile money or bank account, and your ID type and its last four digits, plus anything else needed to verify your identity (see the Artist Agreement).

Businesses and vouchers. If you apply for a stall we store your business name, trading location, stall name, menu, description and colour, which players can see, and a contact for our team only, which is never shown to players. If you claim a voucher we store the voucher and whether it has been redeemed. The business that offers it can see your festival name when it checks or redeems your code, but not your email or sign-in details.

Health Clinic. The in-game Health Clinic shows general health and safety information for festivals, and sells med kits and bed rest that restore your character's in-game strength (a game feature, recorded like any other Tides purchase). We do not ask for or collect any health information about you.

Technical data. When the game runs into a problem it can send a diagnostic report: device model, operating system, browser, memory, the error, and the game's own log lines. These contain no chat and no personal details beyond the player id.

4. Why we use it

To run the game and show you to other players; to keep the festival for real adults (the age check, your declared identity and, if you ask for it, verification); to process purchases and keep an honest record of Tides; to keep the festival safe (reports, blocks, chat filters); to pay artists; to fix crashes and improve performance; and to meet legal obligations such as keeping tax records for payouts and responding to lawful requests.

Where the law requires us to name a legal basis, ours are: performing our contract with you (running your account, the festival, purchases and Tides), our legitimate interests (keeping players safe, keeping the festival for adults, preventing fraud, impersonation and abuse, fixing crashes), your consent where we ask for it (for example the ID photo you choose to send for verification, and sharing your name and email from Apple or Google sign-in), and legal obligation (tax and accounting records).

5. Who sees it

Other players see your profile and your character, your leaderboard scores and your crew. If you are in the VIP area for the night, other players see a VIP marker on your character. If your dating card is on, players in the VIP area can see it, players can see it in the "Who's in VIP tonight" list while you are in VIP, a cabana host sees it when you ask to join their cabana, and your matches see it. The players you like only learn it if they are in the VIP area ("who liked you") or if you match. Our team sees your declared name, date of birth and gender (to correct mistakes and to check verification), the ID photo you send until it has been checked, reports, chat transcripts attached to reports (including dating messages when a dating chat is reported), artist applications and payout requests.

The service providers that process data on our behalf are: Cloudflare (server hosting, Workers and storage, including the private store for ID photos), Apple and Google (sign-in and payments), and the mobile money or bank provider used to pay an artist (artist payouts only). They may only use the data to provide those services to us, and they must protect it at least as well as this policy does.

We do not sell personal data, and we do not show third-party advertising.

6. Where it is kept and for how long

Game data is stored on Cloudflare's network, which means it may be processed on servers in the European Union, the United States and elsewhere. Where data leaves Ghana or the European Economic Area, we rely on our providers' standard contractual clauses and equivalent safeguards to protect it.

Profiles and Tides records are kept while your account exists. Your declared name, date of birth and gender, the notes of any corrections, and your verification result are kept while your account exists. An ID photo is deleted as soon as our team has checked it, or after 30 days if nobody has, and always when you delete your account. Your dating card, likes and matches are kept until you turn the card off, unmatch, block or delete your account; turning the card off hides it at once. Match messages are deleted when the match ends. Speed-dating pairings and messages are deleted within a week of the festival night they happened. Typed chat is kept 7 days. Reports are kept 12 months. Purchase and payout records are kept for 7 years, as required for tax and accounting. Diagnostic reports are kept 90 days. Business and voucher records are kept while your account exists.

7. Your rights

You can see and change your profile in the game at any time. You can also ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or send it to another service. Write to info@theechohouse.com and we will respond within 30 days.

You can withdraw your consent at any time: turn off your dating card, stop using Apple or Google sign-in by deleting your account, or write to us about an ID photo that has not been checked yet and we will delete it. Withdrawing consent does not affect what we did before you withdrew it.

You can delete your account in the game (Passport > Delete my account) or on our delete account page. This deletes your profile, your declared identity, any ID photo and your verification result. Deleting your account forfeits any remaining Tides, which have no cash value. Purchase records we must keep for tax are kept as described above.

Ghana's Data Protection Act, 2012 (Act 843) applies to us as a Ghanaian operator, and you may complain to Ghana's Data Protection Commission. If you are in the EU or UK you also have the rights given by the GDPR, including the right to complain to your own data protection authority.

8. Security

Sign-in tokens are random and are only sent over encrypted connections. Purchases are verified with Apple or Google on our server. ID photos are kept in a separate private store, are never sent to other players and can only be opened by signed-in members of our team. Admin tools are restricted to our team. No system is perfectly secure; if a breach affects you we will tell you as the law requires.

9. Changes to this policy

We will post changes on this page and, for material changes, inside the game before they take effect. The date at the top shows when this policy was last updated.

10. How to contact us

ECHOHOUSE GHANA LIMITED
Hno. 2A6 SSNIT Flats Court, Adenta, Accra, Greater Accra, Ghana
P.O. Box AF 851, Accra, Ghana
Email: info@theechohouse.com